Privacy Policy

1. Introduction

At MLBox, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, submit an enquiry, or use our container rental and leasing services.

We operate in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR).

2. Information We Collect

We collect two types of information from you:

a. Personally Identifiable Information

We only collect personal data that you voluntarily provide to us through our website, email, or phone contact. This may include:

  • Your full name
  • Company name (if applicable)
  • Email address
  • Contact number
  • Billing or delivery address
  • Details of your enquiry (e.g., container rental requirements, lease duration, or location)
  • Payment information (if a transaction is processed online)

We may also collect details you provide when applying for an account, requesting a quote, or completing an online booking form.

Payment Security: Your credit/debit card details are processed securely via our trusted payment gateway. MLBox does not store or have access to your card details at any time.

b. Non-Personally Identifiable Information

We automatically collect certain information when you visit our website to improve user experience and website performance. This may include:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on our website

We also use cookies to enhance your browsing experience. Cookies help us understand which sections of our site visitors use most and allow us to improve usability. You can disable cookies in your browser settings at any time.

3. How We Use Your Information

We use the information you provide for the following purposes:

  • To respond to enquiries, quotation requests, and service applications
  • To process and deliver container rentals or related services
  • To improve our website, customer experience, and communications
  • To send important service updates or information related to your booking
  • To comply with legal, tax, or regulatory obligations

We will only contact you with marketing or promotional information if you have explicitly opted in. You can unsubscribe at any time.

4. Information Sharing

We do not sell or rent your personal data to third parties.

We may share your information only when:

  • It is necessary to fulfil your order or service request (e.g., with logistics partners or payment providers)
  • We are legally required to do so (e.g., by law enforcement or government authorities)
  • You have given us explicit consent to share your data for a specific purpose

All third parties handling your data on our behalf are required to maintain confidentiality and comply with data protection regulations.

5. Data Storage & Security

We take the protection of your personal information seriously. Your data is stored securely on protected servers and only accessible by authorised personnel. We use appropriate technical and organisational safeguards to prevent unauthorised access, misuse, or disclosure of your information.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected — such as processing your booking or responding to your enquiry — or to comply with legal, accounting, or reporting obligations.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data where legally possible.
  • Restriction: Request limitation on how we use your data.
  • Data Portability: Request that we transfer your data to another provider.
  • Objection: Object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us using the details below.

8. Cookies Policy

Our website uses cookies to enhance your browsing experience and analyse site traffic. Cookies help us remember your preferences, improve functionality, and understand how visitors interact with our content.

You can control or delete cookies at any time by adjusting your browser settings. However, disabling cookies may affect certain features and functionality of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal obligations. The most recent version will always be available on this page, with the “Last Updated” date shown above.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Email: Info@mlbox.co.uk
Phone:
Address: LS12 4 HP, Leeds United Kingdom, Meadow Self Storage, Hobson St, Failsworth,Manchester M35 0JJ

Cookie Policy

Last Updated: [27.02.26]

1. Introduction

This Cookie Policy explains how MLBox (“we”, “our”, “us”) uses cookies and similar technologies on our website [www.mlbox.co.uk] to enhance your browsing experience and help us improve our services.

By continuing to use our website, you consent to the use of cookies in accordance with this policy — unless you choose to disable them via your browser or cookie settings.

2. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They help websites recognise your device, remember your preferences, and collect information about how you interact with the site.

Cookies are generally categorised as:

  • Session Cookies: Temporary cookies that are deleted once you close your browser.
  • Persistent Cookies: Remain on your device for a set period or until you delete them.
  • First-Party Cookies: Set directly by the website you are visiting.
  • Third-Party Cookies: Set by third-party services integrated into the site (e.g., Google Analytics).

3. How We Use Cookies

We use cookies to ensure our website functions properly and to provide a better user experience. Specifically, we use cookies for the following purposes:

a. Essential Cookies

These cookies are necessary for the basic operation of our website and enable features such as secure login areas, form submissions, and navigation.

b. Performance & Analytics Cookies

We use tools such as Google Analytics to collect information about how visitors use our site. This helps us improve website performance and user experience. These cookies do not collect personal data and all information is aggregated and anonymous.

c. Functionality Cookies

These cookies allow the site to remember choices you make (such as your region or language) to provide a more personalised experience.

d. Marketing & Advertising Cookies

These cookies help deliver relevant ads or promotional messages. MLBox currently does not use advertising cookies.

4. Third-Party Cookies

Some cookies on our website are set by trusted third parties that provide services to us, such as Google Analytics, Google reCAPTCHA, and social media integrations. We do not control third-party cookies.

5. Managing Cookies

You can control or delete cookies at any time by adjusting your browser settings. Disabling cookies may affect certain features of our website.

Browser guides:

6. Your Consent

A cookie banner will appear on your first visit allowing you to accept or reject non-essential cookies. Preferences will be stored and can be updated at any time via the website.

7. Changes to This Cookie Policy

We may update this Cookie Policy periodically. Please check this page for the latest version.

8. Contact Us

Email: info@mlbox.co.uk
Phone: 0113 426 9102
Address: LS12 4HP Chelsea Close Leeds, United Kingdom